Privacy Protection

Ubaje Privacy Policy – Your data, your rights

Everything about how the information you provide to Ubaje is collected, stored, and kept secure – all explained here in plain English.

Last Updated: January 2026 SSL Secured Written in Bengali

Introduction

Ubaje takes your privacy very seriously. This policy explains exactly what we do — and don't do — with your information.

Ubaje (ubaje.ws) is an online Sports Betting and gaming platform operated for players in Bangladesh. Using our services requires providing certain personal information. This Privacy Policy ("Policy") clearly outlines how that information is handled.

This policy applies to the Ubaje website, mobile app (if available), and all our online services. By using our site, you are considered to have agreed to this policy.

We believe privacy is more than a legal obligation — it's a matter of trust. That's why everything here is written in plain language, so there's no room for doubt.

What Information We Collect

Ubaje collects two types of information – what you voluntarily provide, and what is automatically gathered while you use our services.

What you provide directly

Data Type Example Why It's Needed
Identity Information Full name, date of birth Account Verification & Age Confirmation
Contact Information Mobile number, email Account Registration & Communication
Identity Document NID or passport image KYC Verification (Legal Requirement)
Financial Information Mobile Banking Number Deposit & Withdrawal Process
Address District, Division Service Area Confirmation

Automatically Collected Information

  • IP address and device type (mobile/desktop)
  • Browser type and version
  • Time of site visit and duration of stay
  • Pages you visited and buttons you clicked
  • Page you came from (referrer URL)
  • Login logs & transaction history

We never store card numbers, PINs, or passwords. All payments are processed through the mobile banking operator's own secure system.

How We Collect Information

Ubaje collects information through several methods:

  • Registration form: You provide information directly when opening an account.
  • Verification Process: When uploading documents to complete KYC verification.
  • Transactions: When making a deposit or withdrawal.
  • Customer Support: When you contact support, that conversation may be recorded.
  • Cookies & Tracking: Automatically, while you browse the site.
  • To participate in promotions: When you take part in a bonus or competition.

Purpose of Data Use

Your information is used only for the following purposes:

  • Account Management: To handle registration, login, and account security.
  • Service Delivery: To process bets, gaming activity, deposits, and withdrawals.
  • Legal Compliance: To comply with KYC, AML, and applicable regulations.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Communication: To send important updates and transaction confirmations.
  • Customer Support: To understand your issue and provide the right resolution.
  • Promotions: To send you offers and bonus information with your consent.
  • Improvements: To improve platform experience and performance.

To stop receiving marketing messages, contact support at any time or use the unsubscribe link at the bottom of any message. Essential service-related communications cannot be turned off.

Data Sharing Policy

Ubaje never sells your data. However, limited information may be shared in specific circumstances:

Who we may share your data with

  • Payment Processors: bKash, Nagad, Rocket – to verify transactions.
  • KYC service provider: Licensed providers for identity verification.
  • Law Enforcement Agencies: When required by a valid court order or applicable law.
  • Cloud & technology service providers: For data storage and platform operations.

When sharing data with third parties, we ensure they follow the same standard of privacy protection that we do.

Ubaje does not and will not sell your personal data to advertisers, data brokers, or any unrelated third parties.

Data Security

To keep your data safe, Ubaje uses industry-standard security measures:

SSL/TLS Encryption

All data transfers are secured with 256-bit encryption.

Two-Factor Authentication (2FA)

OTP verification for account login.

Secure Servers

Firewall protection and regular security audits.

Restricted Access

Only authorized personnel can access your data.

That said, no one can guarantee 100% security on the internet. You also have a role to play – keep your password strong and never share it with anyone.

Cookies Policy

Ubaje uses cookies on its website. Cookies are small text files stored in your browser.

Cookies we use

  • Essential Cookies: For login sessions and security purposes. These cannot be disabled.
  • Functional Cookies: To remember your language preference and settings.
  • Analytics Cookies: To understand how the site is used (no personal identity is revealed).

Most cookies can be disabled through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

We do not use third-party advertising cookies. Your browsing data is never shared with external advertisers.

Data Retention Period

Your data is not retained longer than necessary:

Data Type Retention Period
Account Information For the duration of the account + 5 years
Transaction Records 5–7 years as required by law
KYC Documents 5 years after account closure
Support conversations 2 years after resolution
Cookies Data Upon session end or after a maximum of 1 year

Once the retention period expires, data is securely deleted or anonymized.

Your Rights

You have the following rights over your data:

Right to Access

You can ask to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate information.

Right to Erasure

In certain cases, you may request that your data be deleted.

Right to Restrict Processing

You can ask us to stop using your data for specific purposes.

Right to Portability

You can request a copy of your information.

Right to Object

You can opt out of marketing communications at any time.

To exercise any of your rights support@ubaje.wsto send us an email. We'll respond within 30 days. For legal reasons, some data may not be deleted immediately.

Children's Privacy

Ubaje's services are intended for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If you believe a minor has registered on our platform, please notify us at support@ubaje.ws. We will immediately close the account and delete all associated data.

A note for parents – please be vigilant in preventing your children from accessing online betting platforms.

Policy Updates

Ubaje may update this Privacy Policy at any time. When changes are made:

  • The "Last Updated" date at the top of this page will reflect any changes.
  • For significant changes, a notification will be sent to your registered mobile number or email.
  • Continued use of the platform after any changes will be considered your acceptance of the updated policy.

So it's a good habit to check back on this page from time to time.

Contact

For any privacy-related questions, requests, or complaints:

support@ubaje.ws
Live Chat – available on the platform 24/7
Email responses within 72 hours

How we protect your privacy

Protecting you at every level is our commitment

Encrypted Connection

HTTPS and 256-bit SSL encryption are active on every page. Data transmitted between your browser and our servers cannot be read by any third party.

OTP Verification

One-time password verification at login and withdrawal protects your account from unauthorized access.

Data is never sold

Ubaje never sells your information to advertisers or data brokers. Your data belongs to you.

Restricted Access

Only authorized personnel can access your data, and only when required for their specific role.

Regular Security Reviews

Our systems undergo regular security audits. Any vulnerabilities found are addressed immediately.

Transparent Policy

Everything we do and why we do it is clearly explained on this page. No hidden clauses, no fine-print traps.

Privacy FAQs

No, never. Payments are processed directly through bKash, Nagad, or Rocket's own secure systems. Ubaje cannot view or store any financial PIN, OTP, or password.

KYC documents are retained for up to 5 years after account closure, as required by law, then securely deleted. These documents are never shared with third parties.

Yes, you can. Email support@ubaje.ws to request data portability. We will send you a copy of your information within 30 days.

No. Your betting history and gaming activity are completely confidential. Only a valid court order or directive from a legal authority may require us to share limited information.

Yes, at any time. Contact support or use the unsubscribe option at the bottom of any message. Please note that transactional and account-related messages cannot be turned off.
Your data is secure

Join Ubaje with confidence

Your privacy is protected and your data is secure. Register now and enjoy betting on a platform you can trust.

SSL Secured
Data is never sold
24/7 Support
Transparent Policy

By registering, you agree to this Privacy Policy and Terms & Conditions you are giving your consent.

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